Support

Get in touch

Email contact@unigrowthlabs.com, or use the contact form. We read everything that arrives and answer during our working hours, Monday – Friday | 9:00 AM – 6:00 PM (HKT).

What to include

Support requests are resolved much faster when the first message already contains:

• the name of the app, and its version number;
• your device and its operating system version;
• what you expected to happen, and what happened instead;
• the steps that reproduce the problem, and a screenshot or screen recording if you have one.

Purchases, subscriptions and refunds

Everything bought inside our apps is sold and billed by Apple or Google, not by us. That means we cannot see your payment details, cancel a subscription for you, or issue a refund. Those requests go to the store you bought from:

• iOS — request a refund through Apple's Report a Problem page, and manage subscriptions in Settings.
• Android — request a refund from your Google Play order history, and manage subscriptions in the Play Store.

If a purchase was charged but never delivered inside the app, that part is ours to fix — write to us with the store receipt and we will restore it.

Restoring purchases

Signing in with the same Apple or Google account you bought with, then using the app's restore option, recovers previous purchases. If it does not, send us the receipt.

Privacy and data requests

To see, correct or delete the personal data we hold about you, see our Privacy Policy.

Business and press

Partnership, publishing and press enquiries go to the same address: contact@unigrowthlabs.com.